Supervision: An Introduction

Know the key skills for managing other people as well as their work.

When you manage other people, you need to balance your own development alongside managing and leading your team. This popular one day course will provide many of the tools you need to cope with this juggling act.
You'll work on a number of skills relating to motivating and leading teams, as well as good practice in communication and objective setting.  If you are new to your leadership role, you will find this workshop provides you with an excellent introduction and a good basis for our other management and supervision programmes.

Session Topics

So that you can confidently supervise and lead your team, this workshop is designed to support everyday tasks from delegation to handling conflict:
What is supervision?
The role and responsibilities of the supervisor
The ideal qualities, characteristics and skills needed for supervising people
How to make the transition to a supervisory position
The benefits of delegation and how to do it well
Understanding different motivations
The Win/Win principle of conflict resolution
Structuring an effective 1:1
The communication process - listening, questioning and clarifying

Your Learning Outcomes

Afterwards, you'll be able to…
Effectively and confidently instruct a team of people
Understand the key principles of supervision
Motivate and develop your team to continuously improve performance
Deal with difficult situations confidently and decisively


One day course, 9am – 4pm
Includes workbook, arrival tea or coffee, morning tea, lunch and afternoon tea.

Wed 19 Feb, 9:00 a.m.

Quality Hotel Plymouth International

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